Shoptalk 2025 - Everything We Know

Posted on February 5, 2025 by Kevin Richards

Shoptalk has quickly become one of the world’s premier retail industry events, known for its focus on innovation and the future of commerce. This comprehensive overview covers the history of Shoptalk, what the conference is about, details on the next event, why it’s so important to the retail sector, and a section for who’s attending (to be updated). We’ll explore how Shoptalk started and evolved, what topics and audiences it embraces, when and where the next conference takes place, and the impact it has on retail innovation and networking.

What is Shoptalk?

Shoptalk is all about where retail, technology, and innovation intersect. It serves as a platform for the entire retail ecosystem to come together and discuss the future of shopping in a rapidly changing digital era. Unlike traditional retail trade shows, Shoptalk was conceived to cover the complete picture of modern commerce – “all of the ways people discover, shop, and buy” products and services across every channel. In other words, it isn’t just a niche event; it addresses the broad convergence of online and offline retail, e-commerce, and consumer experience.

Who is Shoptalk for?

The conference is designed for a wide range of audiences in the retail sector. Attendees include large retailers and brands, direct-to-consumer and emerging brands, retail tech startups, established technology companies, investors, media, and industry analysts. Shoptalk provides a unique platform for these groups to come together in an open and friendly environment. Whether you’re a Fortune 500 retail executive or the founder of a new e-commerce startup, Shoptalk is built to facilitate learning and networking across all facets of the industry. The inclusive atmosphere encourages open dialogue and breaks down silos within the sector.

What topics does Shoptalk cover?

Each year, Shoptalk’s agenda spans the most critical trends and innovations driving the retail industry. Expect content that explores how consumer behaviors and retail business models are evolving in the face of new technology. Key themes and topics include:

Customer Journey & Omnichannel: How consumers discover products and make purchase decisions across channels. Sessions examine everything from online search and social discovery to in-store shopping experiences, and how these blend together in an omnichannel world.
E-Commerce, Digital & Mobile: The latest in e-commerce platforms, mobile shopping, on-demand services, and the digital strategies retailers use to meet customers wherever they are.
Fulfillment & Supply Chain: Innovations in delivery, logistics, and supply chain management that enable faster and more convenient fulfillment, including same-day delivery, curbside pickup, and last-mile solutions.
Physical Retail & Experiential: The transformation of brick-and-mortar stores through technology. This includes the evolution of the “digital store,” experiential retail formats, cashierless checkouts, and reinventing the in-store experience to attract modern consumers.
Data, Analytics & Personalization: How retailers use big data and advanced analytics to personalize marketing, merchandising, and customer experiences. Sessions often cover measurement tools, AI-driven insights, and customer engagement strategies.
Emerging Tech (AI, AR/VR & More): Cutting-edge technology trends that are redefining retail. Shoptalk features sessions on artificial intelligence applications (from chatbots to predictive analytics), virtual reality (VR) and augmented reality (AR) uses in shopping, and other futuristic innovations.

From high-level strategy to granular tech demos, Shoptalk’s content is curated to give attendees a comprehensive look at where commerce is headed. With an impressive lineup of expert speakers – including CEOs and top executives from major retail and technology companies – the conference agenda is packed with forward-looking ideas. As the organizers put it, in a sea of change, Shoptalk is your lighthouse; it’s where the future of retail is defined.

When and where is the Next Shoptalk?

The next Shoptalk event is coming up soon, and details have already been announced. Shoptalk Spring 2025 – the flagship annual conference – will take place on March 25–27, 2025, at the Mandalay Bay in Las Vegas. Las Vegas has been the home of Shoptalk since its inception, and the 2025 conference continues that tradition at a new venue on the famous Vegas Strip.

Mark your calendar for March 25th through 27th, 2025 if you plan to attend. Over the course of three days, attendees will have access to keynotes, track sessions, panel discussions, and the expansive Shoptalk exhibit hall. The exact agenda and speaker lineup will be released as the event draws closer, but you can expect a mix of retail CEOs, innovative startup founders, and technology leaders on stage – consistent with past ShopTalk events.

Location: Mandalay Bay, Las Vegas, NV, USA. This is a convenient location for an international audience, with Las Vegas being a hub for major conferences. The venue offers ample space for the thousands of attendees and exhibitors that Shoptalk draws each year.

Dates: Monday, March 25 to Wednesday, March 27, 2025. Typically, the conference programming runs from morning to late afternoon each day, with networking events or receptions in the evenings.

Shoptalk is traditionally held in the spring, and 2025 is no exception. If you can’t make the spring event, note that the organizers have also introduced a Shoptalk Fall event (launched in 2024 and scheduled for September 2025 in Chicago) and a European edition in June 2025 in Barcelona. However, the Las Vegas spring conference remains the flagship gathering. With over 10,000 attendees at recent events, the 2025 Las Vegas Shoptalk is poised to be one of the largest and most significant retail events of the year.

Why is Shoptalk 2025 important?

Shoptalk has risen to prominence for several reasons, fundamentally changing how the retail industry comes together to learn and collaborate. In less than a decade, it’s become a must-attend event for retail professionals seeking insight into the future. Here are a few key reasons why Shoptalk is so important:

Thought Leadership & Future-Focus: Shoptalk is widely regarded as the event where the future of retail is defined. The conference consistently features a lineup of luminaries – from Fortune 500 CEOs to visionary founders – sharing their perspectives on emerging trends. Because it covers the full spectrum of retail and technology, Shoptalk often serves as a bellwether for industry direction. Companies use insights from Shoptalk to inform their strategies for the coming year, whether it’s adopting new omnichannel practices or experimenting with AI in stores. The content is carefully curated to highlight innovations and disruptive ideas, making it a one-stop shop for understanding what’s next in retail.
Unparalleled Networking Opportunities: Beyond the on-stage content, Shoptalk offers immense value through networking. The organizers have developed an efficient networking program that facilitates thousands of onsite meetings. At recent events, tens of thousands of short, focused meetings were scheduled between attendees, with the vast majority rating their networking experience as “good” or “excellent.” This effective matchmaking of retailers, brands, tech providers, and investors means attendees can not only hear about new ideas but also directly connect with potential partners, clients, or investors right at the event. Many attendees cite Shoptalk’s networking as one of its greatest benefits – the chance to meet diverse industry peers, forge partnerships, and spark collaborations in a short span of time.
Cross-Industry Collaboration: Shoptalk intentionally brings all facets of the retail ecosystem under one roof, fostering collaboration across sectors that once operated in separate silos. You’ll find executives from established brick-and-mortar chains mingling with founders of direct-to-consumer startups, and venture capitalists meeting retail CIOs from major companies. This mix is by design – Shoptalk provides an opportunity for retailers and brands to engage with startups, tech companies, Internet companies, and the investment community at an unprecedented scale. By uniting these groups, Shoptalk breaks down barriers and accelerates the exchange of ideas. Retailers can discover cutting-edge technologies and business models outside their own bubble, while tech innovators gain exposure to the real needs of large retail organizations. The result is a community of commerce innovators that continues collaborating long after the conference ends.
Innovation Catalyst: Thanks to its scale and reputation, Shoptalk has become a launchpad for new concepts and a venue for industry-changing announcements. Many companies choose Shoptalk to debut new products, pilot programs, or strategic partnerships, knowing that the industry's top decision-makers will be in attendance. The event’s focus on real-world case studies means attendees often return to their organizations with fresh ideas and concrete strategies to implement. In many cases, people walk away with entirely new perspectives that help answer difficult questions about the future of their businesses. Shoptalk sparks innovation – both on stage and through the dynamic conversations it enables – and its influence is evident in how retailers adapt to trends discussed at the conference.
Scale & Industry Impact: The sheer scale of Shoptalk amplifies its impact. Attendance numbers have grown significantly over the years, making Shoptalk the largest conference of its kind globally. This scale attracts top-tier participants from across the industry. Each year, hundreds of retail leaders, including a significant percentage of C-level executives and CEOs, converge at Shoptalk. Having these decision-makers in one place means the discussions and trends at Shoptalk can shape industry priorities. News and insights from the event often make headlines, and many retail CEOs reference their experiences at Shoptalk in their strategic updates. The conference has essentially become a barometer for retail, offering a clear pulse on where the industry is heading. Its role in uniting the ecosystem and driving the conversation forward cements its status as the global hub for retail’s most transformative leaders and trendsetters.

In summary, Shoptalk's importance comes from being more than just another trade show. It’s a community and catalyst for retail innovation. The event’s unique blend of visionary content, high-profile attendees, and facilitated networking creates an environment where ideas are exchanged, partnerships are formed, and the future of retail takes shape. For anyone in the retail, e-commerce, or consumer goods space, Shoptalk has become an essential conference to attend if you want to stay ahead of the curve.

Who’s Exhibiting Shoptalk 2025?

We did in-depth research about who's exhibiting:

NBCUniversal: A multinational media conglomerate that owns and operates television networks, film studios, and theme parks, providing entertainment, news, and information to a global audience.
Amazon Ads: Offers advertising solutions across Amazon’s platforms, enabling businesses to reach customers through sponsored products, display ads, and video ads to drive brand awareness and sales.
Reddit: A social news aggregation and discussion platform where users submit, vote, and comment on content across various communities, known as subreddits, covering a wide range of topics.
Constructor: Provides AI-powered search and product discovery solutions for e-commerce companies, enhancing user experiences by delivering personalized search results and recommendations.
Softtek: A global IT services provider offering application development, digital transformation, and outsourcing solutions to help businesses improve efficiency and innovation.
Haus Analytics: Specializes in data analytics and business intelligence solutions, helping organizations make data-driven decisions through advanced analytics and reporting.
Zoho Corp: Offers a comprehensive suite of cloud-based business applications, including CRM, project management, and accounting software, designed to streamline operations for businesses of all sizes.
Pimly: Provides product information management solutions, enabling businesses to centralize and manage product data for improved accuracy and consistency across various channels.
Uptempo.io : Offers a marketing operations platform that helps organizations plan, budget, and optimize marketing activities to drive better performance and alignment with business goals.
Hexaware: A global IT and business process outsourcing company specializing in consulting, application development, and digital solutions to enhance business agility and efficiency.
Zonos: Provides cross-border commerce solutions, including landed cost calculations, compliance, and localization tools, to help e-commerce businesses sell internationally with ease.
AdButler: Offers an ad serving platform that enables publishers, advertisers, and agencies to manage and deliver digital advertising campaigns across various channels efficiently.
Bread Financial: A financial services company providing personalized payment, lending, and saving solutions to consumers, as well as private-label and co-brand credit card programs for retailers.
Jivox: Provides a personalized digital marketing platform that enables brands to deliver customized ads and content across multiple channels, enhancing customer engagement and conversion rates.
Vimeo: A video hosting, sharing, and services platform focused on delivering high-quality, ad-free video experiences for creators and businesses, offering tools for video creation, editing, and analytics.
Sensormatic: Specializes in retail solutions, including loss prevention, inventory intelligence, and traffic insights, helping retailers optimize operations and enhance the customer experience.
Contentstack: Offers a headless content management system (CMS) that enables businesses to create, manage, and deliver content across digital channels with flexibility and scalability.
Akeneo: Provides a product experience management (PXM) solution, helping retailers and brands manage and optimize product information to deliver consistent and engaging experiences across all sales channels.
Emarsys: Offers an omnichannel customer engagement platform that enables businesses to deliver personalized marketing campaigns across email, SMS, social media, and other channels to drive customer loyalty and revenue.
SAP: A global enterprise software company providing solutions for business operations and customer relations, including ERP, analytics, and cloud platforms, to help organizations run efficiently and effectively.
Cordial: Provides a cross-channel marketing platform that helps brands create and deliver personalized messaging experiences across email, SMS, and mobile apps to enhance customer engagement.
Threekit: Offers a 3D and augmented reality (AR) product visualization platform, enabling businesses to create interactive and immersive shopping experiences that boost customer engagement and conversion rates.
CommerceIQ: Provides a retail e-commerce management platform that uses machine learning and automation to help brands optimize their sales, marketing, and supply chain operations on major online retailers like Amazon and Walmart.
Placer.ai: Offers a location analytics platform that provides insights into consumer foot traffic and behavior, helping businesses make informed decisions about retail locations, marketing strategies, and competitive analysis.
Insider: Provides a growth management platform that enables businesses to deliver personalized cross-channel customer experiences, leveraging AI and machine learning to predict customer behavior and enhance engagement.
Level Access: Specializes in digital accessibility solutions, helping organizations ensure their digital content is accessible to people with disabilities by providing software, consulting, and training services.
Amazon Prime: A subscription service offered by Amazon that provides members with benefits such as free shipping, streaming of movies, TV shows, and music, exclusive deals, and more.
Wunderkind: Offers a performance marketing engine that helps brands deliver one-to-one messages at scale through channels like email and SMS, driving increased revenue and customer engagement.
Fabric Inc: Provides a headless commerce platform that enables retailers to create flexible and scalable e-commerce solutions, integrating various services to enhance the online shopping experience.
Elastic Path: Offers a headless commerce platform that allows businesses to create customized e-commerce experiences across multiple touchpoints, providing flexibility and control over the customer journey.
Loop: Provides a returns management platform for e-commerce businesses, streamlining the product return and exchange process to enhance customer satisfaction and retain revenue.
Botify: Offers an enterprise SEO platform that helps businesses optimize their websites for search engines by providing insights into site structure, content, and performance to improve organic search rankings.
Bloomreach: Provides a digital experience platform that combines content management, site search, and personalization tools to help businesses deliver relevant and engaging customer experiences across digital channels.
Baselinker: Offers an integration platform that connects e-commerce stores with various marketplaces, couriers, and accounting programs, streamlining order management and inventory synchronization for online retailers.
Deloitte: A global professional services firm offering audit, consulting, tax, and advisory services to help organizations solve complex business challenges and achieve their strategic objectives.
Adobe: A multinational software company known for its creative and multimedia products, including Photoshop and Acrobat, as well as digital marketing and document management solutions like Adobe Experience Cloud and Adobe Sign.
TikTok: A social media platform that allows users to create, share, and discover short-form videos, featuring a wide range of content from entertainment and education to trends and challenges.
USPS: The United States Postal Service, an independent federal agency responsible for providing postal services in the United States, including mail delivery, shipping, and retail services.
PayPal: A global online payment system that enables individuals and businesses to make and receive payments securely over the internet, supporting online money transfers, merchant services, and mobile payments.
Salesforce: A cloud-based software company specializing in customer relationship management (CRM) solutions, helping businesses manage sales, customer service, marketing automation, and analytics.
Yotpo: Provides a suite of e-commerce marketing tools, including customer reviews, visual marketing, loyalty programs, and referrals, to help brands accelerate growth by leveraging user-generated content and data-driven insights.
Talon.One: Offers a promotion and loyalty management platform that enables businesses to create, manage, and optimize personalized promotions, discounts, and loyalty programs across various channels.
ContentSquare: Provides a digital experience analytics platform that helps businesses understand user behavior on their websites and apps, offering insights to improve customer journeys and increase conversion rates.
Shopify: A leading e-commerce platform that allows individuals and businesses to create, customize, and manage online stores, offering tools for product management, payments, shipping, and marketing.
Scayle: Offers a scalable e-commerce infrastructure solution, providing retailers with technology and services to expand their online business, including shop systems, logistics, and internationalization support.
Instacart: An online grocery delivery and pickup service that partners with local stores to deliver groceries to customers’ doors, offering a convenient shopping experience through a user-friendly app and website.
GroupBy: Provides a data-driven e-commerce platform that enhances product discovery and search relevance, utilizing AI and machine learning to deliver personalized shopping experiences and improve conversion rates.
Gladly AI: Specializes in customer service solutions, offering a platform that enables businesses to communicate with customers across various channels, providing personalized support and enhancing customer satisfaction.
Rockbot: Offers a music and media platform for businesses, allowing them to control the in-store music experience, manage playlists, and provide a branded atmosphere that enhances customer engagement.
Yottaa: Provides a web optimization platform that improves website performance, speed, and security, helping e-commerce businesses enhance user experiences and increase conversion rates.
Anaplan: Offers a cloud-based planning and performance management platform that enables businesses to connect data, people, and plans across finance, sales, supply chain, and other functions for better decision-making.
Session AI: Provides an AI-driven platform that enhances e-commerce metrics by analyzing on-site visitor behavior to predict purchase intent and deliver real-time actions.
Resultics: Specializes in digital marketing solutions, offering services such as search engine optimization, pay-per-click advertising, and social media marketing to enhance online presence and performance.
Flipkart: A leading e-commerce company in India, offering a wide range of products including electronics, fashion, and home goods through its online marketplace.
Quad: Provides marketing solutions, including strategy development, creative services, and media planning, to help brands optimize their marketing campaigns.
Inman: A real estate news and information company, offering industry insights, news, and events for real estate professionals.
Criteo: Offers a commerce media platform that delivers personalized advertisements across various channels to drive sales and engagement for retailers and brands.
Fetch: Provides a mobile shopping platform that rewards users with points for scanning receipts, which can be redeemed for gift cards and other incentives.
Skai: Offers a marketing intelligence platform that provides data analytics and insights to optimize advertising campaigns across various channels.
Topsort: Provides auction-based advertising solutions for marketplaces and retailers, enabling them to monetize their platforms through sponsored listings.
Kibo Commerce: Offers a cloud-based commerce platform that provides e-commerce, order management, and personalization solutions for retailers and brands.
Sheerid: Provides identity verification solutions, enabling businesses to offer exclusive discounts and offers to specific customer segments like students, teachers, and military personnel.
Easy ship: Offers a shipping platform that simplifies global e-commerce logistics by providing shipping rates, tracking, and customs documentation for online retailers.
Appbrew: Provides a mobile app builder platform designed for e-commerce businesses, enabling them to create customized shopping apps without extensive coding.
Getit: Offers local search and e-commerce services, connecting consumers with businesses through online directories and marketplaces.
Flexport: Provides a digital freight forwarding platform that streamlines global trade by offering logistics, customs brokerage, and supply chain management services.
SmartKargo: Provides cloud-based air cargo management solutions for airlines and logistics providers.
Salsify: Offers a product experience management platform that helps brands deliver consistent product information across various channels.
Attentive: Specializes in personalized mobile messaging solutions, enabling businesses to engage customers through SMS marketing.
Sinch: Provides cloud communications services, including messaging, voice, and video, to enable businesses to engage with their customers.
BigCommerce: Offers a SaaS-based e-commerce platform that enables businesses to create and manage online stores.
Route: Provides package tracking and order protection services for online retailers and their customers.
Exhance: We deliver post-purchase ancillary revenue, repeat purchases, and ongoing loyalty by unlocking the value of order confirmation pages.
VTEX: Offers a cloud-based e-commerce platform that combines marketplace, order management, and other commerce solutions.
ClickPost: Provides logistics management solutions, focusing on post-purchase experiences like tracking and returns for e-commerce businesses.
Amazon Shipping: Provides logistics and delivery services for businesses, leveraging Amazon’s extensive transportation network to offer reliable and efficient shipping solutions.
Global-e: Offers a cross-border e-commerce platform that enables retailers to sell internationally by providing localized shopping experiences, including currency conversion, local payment options, and customs compliance.
J.P. Morgan: A global financial services firm offering investment banking, asset management, treasury, and other financial services to individuals, businesses, and governments.
MoEngage: Provides an insights-led customer engagement platform that helps businesses analyze customer behavior and deliver personalized experiences across various channels.
Similarweb: Offers local search and e-commerce services, connecting consumers with businesses through online directories and marketplaces.
Airship: The world’s only no-code native experience editor frees customer-facing teams to create unified experiences across digital channels — without leaning on already stretched development resources.
Amerikiosk: Provides a digital freight forwarding platform that streamlines global trade by offering logistics, customs brokerage, and supply chain management services.
Virid: Provides e-commerce solutions, including website development, hosting, and digital marketing services, to help retailers build and optimize their online presence.
Spectrum: A telecommunications company offering internet, TV, and phone services to residential and business customers across the United States.
Dunnhumby: Specializes in customer data science, helping businesses understand consumer behavior through data analysis to improve customer experiences and loyalty.
Monetate: Offers a personalization platform that enables marketers to create individualized experiences for customers across web, email, and mobile channels.
M2E: Provides integration solutions for e-commerce businesses, connecting online marketplaces with various platforms to streamline operations and inventory management.
Dialpad: Offers cloud-based communication solutions, including voice, video, and messaging services, designed to enhance business collaboration and productivity.
Treasure Data: Provides a customer data platform that aggregates and analyzes data from various sources to deliver actionable insights for personalized marketing and customer engagement.
Passport Shipping: Specializes in international shipping solutions for e-commerce businesses, offering services like customs management, tracking, and customer support to simplify cross-border logistics.
Forter: Provides fraud prevention solutions for online merchants, utilizing machine learning and real-time data analysis to detect and prevent fraudulent transactions.
Adyen: Offers a global payment platform that enables businesses to accept payments across various channels, including online, mobile, and in-store transactions, with advanced fraud protection and analytics.
Keen: Provides a platform for building custom analytics, allowing businesses to collect, analyze, and visualize event data to gain insights into user behavior and application performance.
Experro: Offers a digital experience platform that combines content management, personalization, and analytics to help businesses deliver engaging and relevant customer experiences across digital channels.
Omi: Provides omnichannel retail solutions, integrating online and offline sales channels to enhance customer experiences and streamline operations for retailers.
Iterable: Offers a cross-channel marketing platform that enables businesses to create, execute, and optimize campaigns across email, SMS, push notifications, and other channels to engage customers effectively.
Körber: Provides supply chain management solutions, including warehouse management systems, transportation management, and logistics software, to optimize and automate supply chain operations.
Stackline: Offers a retail intelligence and software platform that provides data analytics, advertising automation, and market insights to help brands and retailers drive e-commerce growth.
Blue Yonder: Provides digital supply chain and retail solutions, utilizing artificial intelligence and machine learning to optimize inventory, forecasting, and workforce management for businesses.
Kount: Specializes in digital fraud prevention and identity trust solutions, helping businesses protect against payment fraud, account takeover, and other fraudulent activities through AI-driven analysis.
Netcore Cloud: Offers a customer engagement and experience platform that provides email marketing, SMS campaigns, push notifications, and personalization tools to help businesses connect with their audience across multiple channels.
Emplifi: Provides a customer experience platform that combines social media marketing, customer care, and social commerce solutions to help brands understand and engage with their customers effectively.
Teikametrics: Offers an AI-powered optimization platform for e-commerce sellers, providing tools for advertising management, inventory forecasting, and pricing strategies to maximize profitability on marketplaces like Amazon and Walmart.
Breinify: Provides a predictive personalization platform that uses AI to deliver individualized content and product recommendations in real-time, enhancing customer engagement and conversion rates.
Upstart Commerce: Offers a headless commerce platform that enables retailers to create customizable and scalable e-commerce solutions, integrating various services to enhance the online shopping experience.
Scandiweb: Provides full-service e-commerce solutions, including website development, digital marketing, and user experience design, to help businesses build and grow their online presence.
TaxCloud: Offers a sales tax compliance service that helps online retailers calculate, collect, and remit sales tax across various jurisdictions in the United States, simplifying tax management.
McFadyen: Specializes in e-commerce and marketplace consulting, providing strategy, implementation, and optimization services to help businesses launch and scale online marketplaces.
Lily AI: Provides an AI-powered platform that enhances e-commerce product attribution and search relevance, helping retailers improve product discovery and customer experience through better metadata and personalization.
Delivery Solutions: Offers a delivery management platform that enables retailers to provide various fulfillment options, including same-day delivery, curbside pickup, and shipping, integrating with multiple carriers and service providers to optimize the last-mile delivery experience.